Frequently Asked Questions (FAQ)
- Do you offer Cash on Delivery (COD)?
Yes, Giftora offers Cash on Delivery (COD) for eligible orders across India.
- Do you provide free shipping?
Yes, we offer FREE shipping on all orders across India.
- How long does delivery take?
Orders are usually delivered within 2–5 business days depending on your location.
- How long does order processing take?
Orders are generally processed within 1–2 business days.
- Can I return a product?
Yes, customers may request a return within 30 days of delivery for eligible products.
- How long do refunds take?
Refunds are processed within 7 business days after the returned item is received and verified.
- Can I exchange a product?
Yes, we accept exchanges for eligible products.
- How can I contact customer support?
You can contact us using the details below:
Email: support@giftora.shop
Phone: +91 7005029453
Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
- Can I cancel my order?
Yes, orders can be canceled before dispatch.
- What should I do if my product arrives damaged?
Please contact our support team immediately if you receive a damaged or incorrect product.
- Do you ship across India?
Yes, Giftora currently ships across India.
- Is my payment secure?
Yes, all payments and transactions on Giftora are protected with secure checkout and SSL encryption.